![]() Even worse, they may share negative reviews on Instagram, which can hurt your brand reputation and reduce your brand trust in other potential customers. If they don’t get a reply, they may lose interest in engaging with your posts and buying from you. They want to be heard, valued, and cared for. If someone communicates with you on Instagram - whether by commenting, mentioning, or sending you a direct message (DM) - they want to start a conversation. Monitor Comments, Mentions, and Direct Messages Here are 8 tips to help you create an exceptional customer experience on Instagram. Related: Our guide to social media and customer service. Whenever one of your followers leaves a comment on a post or asks you a question over direct messages, it’s in your best interest to engage. Improving customer service on Instagram is a no-brainer decision. Consumers whose questions are answered on social media end up spending 20 to 40% more money with a business.65% of consumers feel greater brand loyalty when they receive a response over social media.30% will go to a competitor if they don’t receive a response.88% of consumers are less likely to purchase from a business that doesn’t respond to questions on social networks.80% of customer inquiries on social media go unanswered.Why? Because responding to customer inquiries on Instagram isn’t just about good manners, but it’s also about building trust, strengthening relationships with your Instagram followers, increasing sales, and growing your business. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe.If you have customers on Instagram, there is no question you need to improve customer service on this platform. GetHuman and Instagram have no relationship whatsoever. Know any other ways to contact Instagram? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers. But we can help speed that up for you if you indicate what kind of problem you are having above. Since Instagram does not have a customer service phone number, and because they also don't have live chat as an option, you probably are going to have to end up filling out a form and then conversing with Instagram over email or a slower medium. In total, there are 2 ways to get in touch with them. While Instagram does not offer live chat, they also do not have a phone number to call. Please keep sharing what you know about contacting Instagram with GetHuman and keep sharing with others so we can together make customer service less frustrating. It's hard to tell if companies like Instagram offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. GetHuman can then route you to the best web or phone information for your specific problem. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. The reason why most customers are looking to chat with Instagram is because they have Recover Account, Delete Account, Hacked or Disabled Accounts, Report a Problem, Something Missing on Account and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. As always, GetHuman can still help you fix your issue using our tools that guide you through just about any Instagram problem you encounter with best techniques and tools that save you time. Not only does Instagram not have a live chat option, but they also don't have a phone number, which probably means that they don't have enough customer service staff to handle having live conversations with their customers. In the last 18 months, 141,978 customers have searched for Instagram live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. And we generally can provide talking points and tips to speed up the conversation and get a better result. GetHuman always knows the way to live chat with a company like Instagram when it's available. Help me with my issue Chatting with Instagram Customer Service I work for a company that is looking into pre-recorded videos to post on Instagram Live. ![]()
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